Binding law — in force
GenAI in a consumer transaction must disclose on a consumer's clear request
A supplier using generative AI to interact with a consumer in a consumer transaction must disclose that the consumer is interacting with genAI (not a human) when the consumer clearly and unambiguously asks. Detect a consumer-facing genAI path with no mechanism to answer an AI-identity request. (A safe harbor exists for always-on disclosure at the outset and throughout.)
Who it applies to
- Duty falls on: deployer
- Suppliers using genAI in consumer transactions with Utah consumers. Reactive duty: disclosure required on a clear/unambiguous consumer request. Effective 2025-05-07.
The guard to add
Show an AI-identity notice at or before the first assistant turn, in the UI or as the opening message, and answer truthfully when asked if it is a bot.
A disclosure step on the chat path that runs before the first model reply reaches the person: either the chat UI renders a visible notice (banner, label next to the assistant's name) or the server sends an opening assistant message stating the counterpart is an AI. The same handler answers 'am I talking to a human?' truthfully, and the system prompt never tells the model to claim to be human. Put it in the chat entry point (the route or component that starts a conversation), not in a privacy policy or terms page.
Where it goes: 7 prompt construction, 9 AI output handling, 14 user-facing text.
What this provision adds:
- Answer a consumer's clear request ('am I talking to a human?') by disclosing that they are interacting with generative AI; an always-on disclosure at the outset and throughout is the alternative the rule text names.
Example (Next.js + Vercel AI SDK (useChat)), before:
const { messages, input, handleSubmit } = useChat({ api: '/api/chat' });After:
const { messages, input, handleSubmit } = useChat({
api: '/api/chat',
initialMessages: [{ id: 'ai-notice', role: 'assistant',
content: 'I am an AI assistant, not a human.' }],
});
// and render <AiBadge /> next to every assistant messageControl: AI chat interaction without disclosure. The same guard addresses 16 items with binding law in 10 jurisdictions. Engineering guidance, not legal advice.
Standards that recommend the same control
- Persons should be notified they are interacting with an AI system (CoE Framework Convention) (CoE AI Framework Convention (CETS 225) · CoE Framework Convention on AI (CETS 225), Article 15(2))
- AI should be transparent, traceable, and disclose AI interaction to users (EU ALTAI) (EU ALTAI · ALTAI / EU Ethics Guidelines — Requirement 4 (Transparency))
- AI operators should provide verifiable transparency information and maintain accountability (Japan) (Japan AI Guidelines for Business · Japan AI Guidelines for Business Ver1.1 (MIC/METI) — Common Guiding Principles 6) Transparency and 7) Accountability)
- People should be made aware they are interacting with AI (OECD AI Principles · OECD/LEGAL/0449 — Principle 1.3)
Related incidents
- Garcia v. Character Technologies: chatbots allegedly claimed to be real people and a licensed therapist (2024-10; alleged (not proven)). A wrongful-death complaint filed October 22, 2024 in the U.S. District Court for the Middle District of Florida (No. 6:24-cv-01903) alleges that Character.AI was programmed 'to misrepresent itself as a real person, a licensed psychotherapist, and an adult lover', and that characters insisting they are real people contradicted a small-font disclaimer that everything characters say is made up; in plaintiff's testing a 'Mental Health Helper' character told a self-identified 13-year-old 'yes I am a real person, I'm not a bot'. The defendants moved to dismiss; on January 7, 2026 the parties notified the court that they had settled on undisclosed terms, and the court dismissed and closed the case. The allegations were never adjudicated. Source: U.S. District Court, M.D. Fla. docket (CourtListener) · evidence grade: primary · cited by Tell people when they are interacting with AI — everywhere, not only where required
Rule id ut-ai-policy-act.genai-consumer-transaction-disclosure · review status: primary source derived